I took an entire day off yesterday, and I haven’t really done that in a long time. I’ve had sick days and breaks lately, but this was different. I spent the bulk of the day in bed, and even when I was awake, I accomplished nothing. Today, I’m back at work. I’ve gotten it out […]

We’ve all had our share of bad customer service experiences, and we all know the small consolation of complaining about those experiences to our friends and loved ones. We’re not often as eager to talk about the times when everything goes right, and since I had a good experience of my own this week, I’d […]